A substack written by H Locke

This is a Substack about design. UX, CX, Service and Product.

It’s about how to do it.

How to deliver good work in the space between best practice and workplace reality.

How to navigate teams, stakeholders and politics.

How to try new things, fix broken projects, move your career forward and remain resilient in a range of situations.

This Substack now has more than 170 articles with links, resources and templates on the topics of UX design and research, methods and best practice, the changing face of the industry, our future, and what we can do to make our design lives easier as we navigate contemporary business cultures and politics.

I am a designer with 15+ years’ experience in agencies and large corporations. I’ve worked on some of the most complex problems from large scale digital transformations to designing hospitals during the 2021 Covid lockdown.

I teach, I mentor and I try to help anyone who wants to learn.

I started ranting about design on the internet in 2020 and I haven’t yet run out of things to try and fix.

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